We realize that for some, working with a graphic/website design agency may be a new experience, and therefore a little daunting. Chozen Graphics & Design provides a fully transparent design service, and don’t believe in trying to baffle clients with complicated terminology.
Below are some of the most frequently asked questions from customers.
Our process is streamlined to save you time and confusion. Projects unfold in the following way:
Our turnaround times vary based on the scope of the project and the delivery of content by the client. Below are typical turnarounds. However, your turnaround can be shorter or longer depending on the complexity and size of the project, and our communication.
Logo Design: 10 to 15 business days
Web Designs: 6 to 8 weeks
Custom Designs: 10 to 15 business days
We do not guarantee a completion date for any project. We work with multiple clients at a time and though we are able to work on several client projects at once – we do keep clients in order of first come – first serve. If you are in a hurry and need something expedited, please reference our Rush fees.
Our prices include 1 Concept and 3 rounds of revision on the design. Once you have exhausted your 3 rounds, each additional revision or new concept is $75 per hour. If you sign off on an image once we send you the finalized graphic image files and you see something that needs to be changed or fixed – you will be charged for a revision fee of a minimum $35 (this even includes typos that may have been a mistake on our part). Be sure to proof read before giving the go to finalize the design.
A 50% non-refundable deposit is due to begin designs and final payment is due before the release of printed or digital designs. Payment for Rush Orders are due in full, up front with all content.
We accept all major credit cards, debit cards, Paypal, and bank transfers. We invoice through Honeybooks.
Yes. Our standard turnaround is 10-15 Business Days. There is a $150 fee for expedited 5 Business Day designing and $225 for 3 Business Days. 1 Business Day designing is a $400 rush fee. These fees are due in full, up front with the delivery of content. This is not to be mistaken with rush shipping/delivery of printed designs. Rush shipping/delivery costs will vary based on printer.
The deposit payment specified in your initial invoice is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Chozen Graphics & Design and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
We use email as our main means of communication. We like to use the email correspondence as reference when we are able to begin working on a project. This helps us to keep things in order and to keep track of project details and answers to the many questions that we usually have for clients. But you don’t have to worry. We are known to respond right away (usually that day or at least within 24 hours).
We will be communicating with you often during the design process. We will need specific feedback and your approval to continue the work. Responding to our questions in a timely manner will allow your design to progress.
Regular communication is critical to the design of your project and those in line behind you. Failure to communicate with us about the design process for a period of 72 hours (whether expectedly or unexpectedly), will result in your project being placed on hold and moved to the end of our current queue. If the design schedule allows, you may pay an additional 25% of the current cost of the project to reschedule at the top of the waiting list.
Absolutely. In addition to working as a designer, we have years of in-house experience managing print production for large and small brands. This has allowed us to develop a network of printers and suppliers for all of your production needs.
Printing does come at an additional cost outside our design fees so please make sure to let us know beforehand if you require printing services.
Proofing is an important step. Whether you have submitted your own artwork or we design it for you, it is YOUR responsibility to check for any errors prior to printing. Please carefully check spelling, phone numbers, fonts, placement and all other details.
If you want to use your images for web & social media purposes, we will supply your files in JPEG or PNG format. Print items include JPEG and PDF format. Logos include various formats: PNG (transparent background), TIFF, EPS, AI, and PDF.
If there’s any specific file type you need please let us know and we’ll make sure it is provided.
Client has 10 days to make their final payment once the project is complete or a $100 late fee will be applied for every week that the client is late after that time.
